SHIPPING POLICY
Welcome to POKENRAVE! We're delighted to offer you a seamless shopping experience for new Pokemon cards. Please read the following information carefully to understand our shipping practices:
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1. Order Processing
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Orders are typically processed within [1-3] business days (excluding weekends and holidays) from the date of purchase. During peak periods, processing times may be slightly longer. We strive to fulfill orders promptly to ensure you receive your Pokemon cards in a timely manner.
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2. Shipping Methods
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We offer various shipping methods based on your location and preferences. Shipping options and estimated delivery times are displayed during the checkout process. Please choose the method that best suits your needs.
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3. Shipping Costs
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Shipping costs are calculated based on the selected shipping method, the destination address, and the total weight of your order. The exact shipping cost will be displayed during the checkout process before you make your payment.
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4. Tracking Information
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(ONLY FOR ORDERS OVER $100): Once your order is shipped, you will receive an email confirmation containing tracking information. You can use this information to monitor the status and estimated delivery date of your shipment. Note that it may take up to 48 hours for the tracking information to be updated.
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5. International Shipping
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We do not offer international shipping at this time. International shipping costs and estimated delivery times vary based on the destination. Please review the available options during the checkout process.
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6. Customs and Import Duties
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For international shipments, customers are responsible for any customs or import duties that may apply. These charges are not within our control, and we recommend checking with your local customs office for information on potential fees.
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7. Shipping Delays
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While we strive to meet our shipping estimates, please understand that unforeseen circumstances such as customs delays, extreme weather conditions, or carrier issues may cause delays. We appreciate your patience and understanding in such situations.
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8. Address Accuracy
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It is the customer's responsibility to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process (DO NOT FORGET YOUR APT NUMBER). We are not responsible for packages delivered to incorrect addresses provided by the customer.
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9. Lost or Stolen Packages
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We are not liable for lost or stolen packages once they are marked as delivered by the carrier. If you encounter any issues with delivery, please contact the carrier directly or our customer support team for assistance INFO@POKENRAVE.COM.
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10. Contact Information
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If you have any questions or concerns about our shipping policy, please contact us at HERE.
Last Updated: 01/19/2024